The Fast Track is a 100% self-study program that we’ve designed for learners who have collected credits in the ITIL v3 Scheme and want to obtain enough credits to be eligible to enter into the ITIL Managing Professional Transition module and transition to the ITIL 4 Managing Professional Level in the second half of 2019.
To be eligible to take the ITIL Managing Professional Transition module, a learner needs 17 or more ITIL v3 credits or has to be an ITIL v3 Expert. Learners who have less than 17 credits will have to either gain those 17 ITIL v3 credits or start with ITIL 4 Foundation if they wish to continue their ITIL journey. The ITIL Fast Track is a special self-study program which helps your learners obtain the necessary 17 credits in the best way to help your learners transition in the most convenient, effective, and economical way.
The Fast Track to ITIL 4 provides access to all Lifecycle Modules, allowing learners to pick and choose the modules relevant to get to 17 credits.
Because learners will probably already hold one or more ITIL v3 certifications, it may be relevant for a learner to continue in the following route, depending on which certifications a learner currently already holds or what the main focus of the learner is:
Fast Track to ITIL 4 - Lifecycle Route (17 credits)
What's included:
Course Videos
Self-Study Guide
Pre-course reading for ITIL V4 Foundations (eBook)
Course Outline
Fast Track to ITIL 4 - Lifecycle Route
Service Strategy (SS)
Introduction to Service Strategy
Service Strategy Principles
Service Strategy Processes
Governance
Organizing for Service Strategy
Technology Considerations
Implementing Service Strategy
Challenges, Critical Success Factors, and Risks
Exam Preparation Guide
Service Design (SD)
Service Design Principles
Service Design Processes
Service Design Technology Related Activities
Organizing for Service Design
Consideration of Technology
Implementation and improvement of Service Design
Service Transition (ST)
Service Transition Principles
Service Transition Processes
Managing People Through Service Transition
Organizing for Service Transition
Technology Considerations
Implementing and Improving Service Transition
Challenges, CSFs and Risks
Service Operation (SO)
Introduction to Service Operation
Service Operation Principles
Service Operation Processes
Common Service Operation Activities
Organizing for Service Operation
Technology Considerations
Implementation of Service Operation
Challenges, Critical Success Factors and Risks
Continual Service Improvement (CSI)
Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
CSI Methods and Techniques
Organizing for CSI
Technology Considerations
Implementing CSI
Critical Success Factors and Risks
Target Audience
IT Management
IT Support Staff
IT Consultants
Business Managers
Business Process Owners
IT Developers
Service Providers
System Integrators
Learning Objectives
Fast Track to ITIL 4 - Capability Route
Operational Support and Analysis (OSA)
Planning, Protection and Optimization (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreements (SOA)
Prerequisites
Learners must hold the ITIL V3 Foundation Certificate. Holders of a Foundation certificate from an earlier version of ITIL, e.g., earlier ITIL qualifications, must pass the ITIL V3 Foundation exam before attending this course.
There is no minimum mandatory requirement but professional experience working in IT Service Management is highly advisable.
