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Course Description
ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. Importantly, ITIL 4 provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
What's included:
Course Outline
Course Introduction
Part 1: ITIL 4 Foundation
Part 2: Create, Deliver and Support
Part 3: Drive Stakeholder Value Customer Journey
Part 4: High Velocity ITIntroduction
Part 5: Direct, Plan and Improve
Target Audience
The training for ITIL 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and who wish to develop their knowledge and application skills for ITIL 4.
For taking the ITIL 4 Managing Professional Transition exam, a candidate must hold the ITIL Expert certificate or a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, plus 15 credits from ITIL Intermediate/Practitioner modules.
Learning Objectives
The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification:
Prerequisites
Examination
Our training programs are designed to meet the specific needs of individuals, teams, and organizations looking to improve their performance and productivity.
Here are some of the key features and benefits of our training services:
Comprehensive training programs: We offer a wide range of training programs that cover various topics, including IT Service Management, DevOps, Project Management, and more. Our training programs are designed to be comprehensive, practical, and tailored to the needs of each individual or organization.
Experienced trainers: Our trainers are experts in their respective fields with years of practical experience. They bring a wealth of knowledge, insights, and best practices to each training session, helping participants to learn and apply new skills and techniques effectively.
Flexible delivery options: We offer both virtual and e-learning training programs to meet the needs of our clients. Our online training programs are convenient, accessible, and flexible, allowing participants to learn at their own pace and from anywhere in the world.
Measurable results: We believe that training should lead to tangible improvements in performance and productivity. That's why we focus on delivering training programs that are designed to achieve measurable results. We provide regular assessments and evaluations to track progress and ensure that our training programs are delivering the desired outcomes.