ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. Importantly, ITIL 4 provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Part 1: ITIL 4 Foundation
Part 2: Create, Deliver and Support
Part 3: Drive Stakeholder Value Customer Journey
Part 4: High Velocity ITIntroduction
Part 5: Direct, Plan and Improve
The training for ITIL 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and who wish to develop their knowledge and application skills for ITIL 4.
For taking the ITIL 4 Managing Professional Transition exam, a candidate must hold the ITIL Expert certificate or a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, plus 15 credits from ITIL Intermediate/Practitioner modules.
The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification: