This course positions the student to successfully complete the exam, required for entry into the future ITIL intermediate-level training courses. It does so by including a case study based approach to learning the core disciplines of the ITIL best practice.
By the end of the course, the learner benefits from acquiring a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. This is done through the insight gained of the guiding principles, the dimensions of Service Management, key concepts from Lean and Agile.
Module 1: Course Introduction
Module 2: Service Management as a Practice
Module 3: Service Lifecycle
Module 4: Service Strategy
Module 5: Service Design
Module 6: Service Transition
Module 7: Service Operation
Module 8: Continual Service Improvement
Module 9: Technology and Architecture
Exam Preparation Guide
The ITIL® V3 Foundation course target audience includes but is not limited to: