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Course Description
This course positions the student to successfully complete the exam, required for entry into the future ITIL intermediate-level training courses. It does so by including a case study based approach to learning the core disciplines of the ITIL best practice.
By the end of the course, the learner benefits from acquiring a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. This is done through the insight gained of the guiding principles, the dimensions of Service Management, key concepts from Lean and Agile.
Course Outline
Module 1: Course Introduction
Module 2: Service Management as a Practice
Module 3: Service Lifecycle
Module 4: Service Strategy
Module 5: Service Design
Module 6: Service Transition
Module 7: Service Operation
Module 8: Continual Service Improvement
Module 9: Technology and Architecture
Exam Preparation Guide
Mock Exam
Target Audience
The ITIL® V3 Foundation course target audience includes but is not limited to:
Learning Objectives
Prerequisites
Examination
Our training programs are designed to meet the specific needs of individuals, teams, and organizations looking to improve their performance and productivity.
Here are some of the key features and benefits of our training services:
Comprehensive training programs: We offer a wide range of training programs that cover various topics, including IT Service Management, DevOps, Project Management, and more. Our training programs are designed to be comprehensive, practical, and tailored to the needs of each individual or organization.
Experienced trainers: Our trainers are experts in their respective fields with years of practical experience. They bring a wealth of knowledge, insights, and best practices to each training session, helping participants to learn and apply new skills and techniques effectively.
Flexible delivery options: We offer both virtual and e-learning training programs to meet the needs of our clients. Our online training programs are convenient, accessible, and flexible, allowing participants to learn at their own pace and from anywhere in the world.
Measurable results: We believe that training should lead to tangible improvements in performance and productivity. That's why we focus on delivering training programs that are designed to achieve measurable results. We provide regular assessments and evaluations to track progress and ensure that our training programs are delivering the desired outcomes.