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Course Description
ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.
A case study (based on a fictitious organization, ‘Axle Car Hire’) is included with the purpose of helping candidates understand and experience the ITIL guiding principles, service value, practices through real-world challenges and opportunities.
The core components of the course include the course videos and the self-study guide. The course videos help the participants to learn the relevant concepts through lecture videos and animations. The self-study guide is a comprehensive reading material that include the relevant concepts supported by a case study and additional examples and tips.
By the end of the course, the learner benefits from acquiring a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. This is done through the insight gained of the guiding principles, the dimensions of Service Management, key concepts from Lean, Agile and DevOps.
What's included:
Course Outline
Module 1: Course Introduction
Module 2: Service Management: Key Concepts
Module 3: The Guiding Principles
Module 4: The Four Dimensions of Service Management
Module 5: Service Value System
Module 6: Continual Improvement
Module 7: Overview of ITIL Practices
Target Audience
The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification benefits roles such as:
Learning Objectives
At the end of this course, participants will be able to:
Prerequisites
Examination
Our training programs are designed to meet the specific needs of individuals, teams, and organizations looking to improve their performance and productivity.
Here are some of the key features and benefits of our training services:
Comprehensive training programs: We offer a wide range of training programs that cover various topics, including IT Service Management, DevOps, Project Management, and more. Our training programs are designed to be comprehensive, practical, and tailored to the needs of each individual or organization.
Experienced trainers: Our trainers are experts in their respective fields with years of practical experience. They bring a wealth of knowledge, insights, and best practices to each training session, helping participants to learn and apply new skills and techniques effectively.
Flexible delivery options: We offer both virtual and e-learning training programs to meet the needs of our clients. Our online training programs are convenient, accessible, and flexible, allowing participants to learn at their own pace and from anywhere in the world.
Measurable results: We believe that training should lead to tangible improvements in performance and productivity. That's why we focus on delivering training programs that are designed to achieve measurable results. We provide regular assessments and evaluations to track progress and ensure that our training programs are delivering the desired outcomes.