Participants learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps them improve practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The course also includes a toolkit and continuous learning track to give learners ongoing support throughout their improvement journey.
Module 1: Course Introduction
Module 2: The Journey
Module 3: Organizational Change Management (OCM)
Module 4: The Desire
Module 5: Communications
Module 6: The Roadmap
Module 7: Metrics and Measurements
Module 8: Check, Control, and Redirect
Module 9: Stay Tuned
Module 10: Guiding Principles
Module 11: Exam Preparation Guide
This course is of interest for ITSM professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large.
At the end of this course, learners are able to: