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Course Description
The course focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
What's included:
Course Outline
Course Introduction Module 1: Organization and Culture
Module 2: Effective Teams
Module 3: Information Technology to Create, Deliver and Support
Module 4: Value Stream
Module 5: Value Stream to Create, Deliver and Support Services
Module 6: Value Stream for User Support
Module 7: Prioritize and Manage Work
Module 8: Commercial and Sourcing Considerations
Target Audience
The ITIL® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Its target audience includes but is not limited to:
Learning Objectives
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
Prerequisites
Examination