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Course Description
This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
What's included:
Course Outline
Module 1: Course Introduction
Module 2: Core Concepts of DPI
Module 3: DPI through Service Value Chain and Guiding Principles
Module 4: Role of Direction in Strategy Management
Module 5: Implementation of Strategies
Module 6: Introduction to Assessment and Planning
Module 7: Assessment and Planning through VSM
Module 8: Measurement, Reporting, and Continual Improvement
Module 9: Measurements and Continual Improvement through DImensions and SVS
Module 10: OCM Principles and Methods
Module 11: Communication Principles and Methods
Module 12: SVS Development Using Four Dimensions
Target Audience
The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets candidates in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4. Its target audience includes but is not limited to:
Learning Objectives
At the end of this course, participants will be able to:
Prerequisites
Examination
Our training programs are designed to meet the specific needs of individuals, teams, and organizations looking to improve their performance and productivity.
Here are some of the key features and benefits of our training services:
Comprehensive training programs: We offer a wide range of training programs that cover various topics, including IT Service Management, DevOps, Project Management, and more. Our training programs are designed to be comprehensive, practical, and tailored to the needs of each individual or organization.
Experienced trainers: Our trainers are experts in their respective fields with years of practical experience. They bring a wealth of knowledge, insights, and best practices to each training session, helping participants to learn and apply new skills and techniques effectively.
Flexible delivery options: We offer both virtual and e-learning training programs to meet the needs of our clients. Our online training programs are convenient, accessible, and flexible, allowing participants to learn at their own pace and from anywhere in the world.
Measurable results: We believe that training should lead to tangible improvements in performance and productivity. That's why we focus on delivering training programs that are designed to achieve measurable results. We provide regular assessments and evaluations to track progress and ensure that our training programs are delivering the desired outcomes.