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Course Description
This course provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides organizations on a journey in their service provider and consumer roles, supporting effective interaction and communication.
What's included:
Course Outline
Course Introduction
Module 1: Customer Journey
Module 2: Customer Journey Step 1: Explore
Module 3: Customer Journey Step 2: Engage
Module 4: Customer Journey Step 3: Offer
Module 5: Customer Journey Step 4: Agree
Module 6: Customer Journey Step 5: Onboard
Module 7: Customer Journey Step 6: Co-create
Module 8: Customer Journey Step 7: Realize
Target Audience
The ITIL® 4 Specialist: Drive Stakeholder Value course target audience includes but is not limited to:
Learning Objectives
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification:
Prerequisites
Examination
Our training programs are designed to meet the specific needs of individuals, teams, and organizations looking to improve their performance and productivity.
Here are some of the key features and benefits of our training services:
Comprehensive training programs: We offer a wide range of training programs that cover various topics, including IT Service Management, DevOps, Project Management, and more. Our training programs are designed to be comprehensive, practical, and tailored to the needs of each individual or organization.
Experienced trainers: Our trainers are experts in their respective fields with years of practical experience. They bring a wealth of knowledge, insights, and best practices to each training session, helping participants to learn and apply new skills and techniques effectively.
Flexible delivery options: We offer both virtual and e-learning training programs to meet the needs of our clients. Our online training programs are convenient, accessible, and flexible, allowing participants to learn at their own pace and from anywhere in the world.
Measurable results: We believe that training should lead to tangible improvements in performance and productivity. That's why we focus on delivering training programs that are designed to achieve measurable results. We provide regular assessments and evaluations to track progress and ensure that our training programs are delivering the desired outcomes.