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Course Description
This course provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides organizations on a journey in their service provider and consumer roles, supporting effective interaction and communication.
What's included:
Course Outline
Course Introduction
Module 1: Customer Journey
Module 2: Customer Journey Step 1: Explore
Module 3: Customer Journey Step 2: Engage
Module 4: Customer Journey Step 3: Offer
Module 5: Customer Journey Step 4: Agree
Module 6: Customer Journey Step 5: Onboard
Module 7: Customer Journey Step 6: Co-create
Module 8: Customer Journey Step 7: Realize
Target Audience
The ITIL® 4 Specialist: Drive Stakeholder Value course target audience includes but is not limited to:
Learning Objectives
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification:
Prerequisites
Examination